Art Windsor-Essex (AWE) strives to offer high-quality programs for our community. We understand that plans can change and have outlined our cancellation and refund policy below to ensure transparency and fairness.
Cancellations by Participants
Cancellation requests must be submitted in writing by email to [email protected]. A full refund, minus an administration fee, will be issued if the request is received at least 7 days before the program start date. If a participant withdraws after the first session but before the second, a refund may be issued, minus an administration fee. No refunds will be issued after the second session of a multi-day program. One-day workshops are non-refundable. Refunds are not issued for non-attendance.
Cancellations by AWE
If AWE cancels a program due to low enrollment (did not meet minimum enrollment 14 days before the start date) or unforeseen circumstances, a full refund will be issued to all registered participants.
Code of Conduct
Participants are expected to follow AWE’s behavior and conduct policies. In cases of serious violations (e.g., harassment, disruptive behaviour, or substance use), AWE reserves the right to remove individuals from programs without refund.
Legal Notice
Under the Ontario Consumer Protection Act, galleries and other businesses are not required by law to offer refunds or exchanges unless stated in their policies. In cases where a program is misrepresented, participants may have legal grounds to request a refund under the Act.